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Customer Care

 




Email Us:

 

In case you have any questions do not hesitate to contact us. Someone from our customer care team will help you as soon as possible.

 

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Call Us:

 

In case you need to speak with someone of our customer care team do not hesitate to call us.

 

+30 210 89 80 792

 

Monday - Friday

(10:00 - 18:00 GMT+2)

 


 

 

Shipping Information

 

Shipments are made ​​daily from Monday to Saturday excluding public holidays (*).

 

Domestic Shipping

 

Deliveries in Greece by Geniki Taxydromiki

Upon confirmation of payment your order will be processed and dispatched within 24 hours. You will receive an email stating that your order has been dispatched. Estimated delivery time is 1-3 working days after dispatch date. Delivery time is to be used as a guideline and we are not responsible for factors beyond our control.

Free shipping to Greece on orders over €50.

On orders under €50 shipping costs €5.

 

 

Shipping in the EU

 

Deliveries abroad by Hellenic Postal Service

Upon confirmation of payment your order will be processed and dispatched within 24 hours. You will receive an email stating that your order has been dispatched. Estimated delivery time is 3 to 7 working days. Delivery time is to be used as a guideline and we are not responsible for factors beyond our control. Please note that your location also plays a role in the delivery date.

 

Free shipping to Europe on orders over €150.

On orders under €150 shipping costs €12 for European countries in the green zone and €15 in the pink zone.

 

 

 

 

(*) Greek Public Holidays. The following dates of public holidays refer to the year of 2016.

Day|Month

01|01 - New Year's Day

06|01 - Epiphany or Theophany

14|03 - Shrove Monday (**)

25|03 - Annunciation & Greek Independence Day

29|04 - Holy Friday (**)

01|05 - Labor Day

01|05 - Easter (**)

02|05 - Easter Monday (**)

19|06 - Whit Sunday (**)

20|06 - Whit Monday (**)

15|08 - Assumption of Holy Virgin

28|10 - October 28th

25|12 - Christmas

26|12 - Glorifying Mother of God

(**) Movable Holiday

 


 

 

Ordering & Payment

 

Payment methods for purchases made in Greece

- Cash On Delivery via Geniki Taxydromiki

- Credit / Debit or Prepaid Cards

- Cash on pick up delivery

 

Payment methods for purchases made in EU

- Credit / Debit or Prepaid Cards

 

Payment Policy

 

In case your card company refuses or does not authorize the payment, we are not liable for any delay or non-delivery. Applications are welcome from all cards and charges are posted under the safe mechanism of the respective financial  institution you choose during the payment process. The items are delivered only to the holder of the credit card (not a third party) by showing the card and ID. Until full payment of the purchase price, the items remain to the property of Yfos Online Shop.

 

Place an order

 

Choose from the product list or search for specific product codes and place them in the shopping bag. After you have added an item to your shopping bag, you will be prompted to review your shopping bag.  Here, you may review all items in your shopping bag, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your shopping bag, you may either continue shopping or proceed to checkout and place your order.

 

Checkout

 

Fill in the order information, such as payment method, shipping method, shipping address and notes for the order. Inspect the overall layout of the order, agree to the Terms and Conditions and give the final order.At each step of the above there is an option of going «Back» or to «Continue» to correct errors before placing orders.

1| Account & Billing Information

Fill out all the required information. Make sure all your information is correct.

2| Shipping Instructions

Click on the Calculate Shipping  Button to see the available shippers to your location and choose one.

3| Payment Method

Choose how you would like to pay:

a) Cash on Delivery.

After placing an order with "Cash on Delivery" as the payment method, you will receive an email with your order information. A confirmation email will be sent to you upon approval of your order by our personnel. A third email (Order Shipped) will be sent to you stating the package tracking number when the package has left our shop.

b) Credit Card via Viva payments.

After placing and confirming the order (Step 4) with "Credit Card" as the payment method you will be redirected to Viva Payments to fill your information and complete the transaction. An email will be sent to you with your order information and another one upon confirmation. The second email (Order Confirmed) states that the order has been seen by our personnel and the transaction was successful. A third email (Order Shipped) will be sent to you stating the package tracking number when the package has left our shop.

c) Paypal.

After placing and confirming the order (Step 4) with "Paypal" as the payment method you will be redirected to Paypal to fill your information and complete the transaction. An email will be sent to you with your order information and another one upon confirmation. The second email (Order Confirmed) states that the order has been seen by our personnel and the transaction was successful. A third email (Order Shipped) will be sent to you stating the package tracking number when the package has left our shop.

4| Place & Confirm Order

You may write a note for anything important about the order. Finish your order by clicking the Confirm Purchase Button.

 

Verification and Shipping

 

When placing your order, please note that Yfos Online Shop may require further verification of your order to ensure that orders are authorized by the cardholder. Verification will be completed via the email from which the order was placed. If a response is not given to our inquiries the order will be cancelled within a 48 hour period of first contact. Verification may be required for a multitude of reasons and at the discretion of Yfos Online Shop. This verification may delay the shipment of your order if a timely response is not given.

 


 

 

Order Tracking & Status

 

Your order's tracking number will be attached at the shipping confirmation email which will you receive as soon as your parcel leaves our warehouse.

 

Track your shipment via Geniki Taxydromiki HERE

 

Track your shipment via ELTA HERE

 


 

 

Returns & Exchanges

 

Returns & Exchanges apply at the moment only for domestic orders.

 

Return & Exchange Policy

 

Merchandise must be returned within 14 days of receipt. Merchandise must be unworn and unwashed. Merchandise must have all tags attached. Any merchandise marked "Clearance" can be returned only for store credit. Hair accessories, opened beauty products, earrings, ear cuffs, panties and bodysuits cannot be returned. All footwear returns must include the original shoe box in its original condition, without postal labels. All swimwear returns must have hygiene liners still intact.

 

Return

1) Start your return by filling the form 

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2) Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, bank account in case of C.O.D.) will require a handling & processing fee of 5 euros, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.

3) Please write your order # on the outside of the package.

4) Drop off the package at your nearest Geniki Taxydromiki location.

 

Exchange

Exchange of a purchased item can be made only for the same item in a different size and/or color depending on availability.

1) Start your return by filling the form 

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2) Choose a new size and/or color of the product you want to return.

3) You will receive a message noting you the availability of the product. If the product is unavailable you may proceed to a return. If the product is available it will be held for you.

4) Please write your order # on the outside of the package.

5) Drop off the package at your nearest Geniki Taxydromiki location.

6) As soon as we receive the package your new product will be shipped.

 

Refunds and Processing

Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable.

 

Faulty Item

If you should receive a faulty item please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. stating all order details in order for us to inform you how to proceed with the return.

 


 

 

Address

 

Yfos Online Shop

22 Metaxa street Glyfada,

Athens 174 66 Greece

( +30) 210 89 80 792

 


 

 

Size Guide

 

Please use these size charts to help determine your size. Because sizing and cut will vary between brands, please use the charts as a general guide to compare the various size scales. If you have a specific sizing question or would like more information, please contact Customer Care.

 

Clothes

 

Shoes

 

 

How to measure

Bust

For bust size measure around your chest at the fullest point of your bra cup. Make sure to go under your arms, not around them!

 

Natural Waist

Measure around the smallest part of your waistline with one finger between your body and the measuring tape.

 

Hips

Stand with your heels together, keeping tape straight and parallel to the floor. Measure around the fullest part of your hips.

 

Dress Length

Stand with your heels together, keeping tape straight and perpendicular to the floor. Measure from the high point of your shoulders down the length of your back.

 

Inseam

Find a pair of pants that fit you well and measure from the crotch seam to the opening at the bottom of the pant leg. Round the number to the nearest 1/2" to get your inseam length.